Today we’re turning our team spotlight on Project Coordinator Chelsea Hubble, to find out what brought her to Trust, why it feels like such a good fit, and just how much work has to happen before we even step foot on site…
Hi Chelsea, what do you do at Trust?
I work on our MJ Quinn Open Reach contract as a project coordinator, putting everything in place so our teams can go out and do a great job on site.
Can you tell us a bit about your background?
My first job was actually as a personal assistant for financial advisors, so quite different to what I do here. Then I moved to Balfour Beatty as a fleet coordinator, and that’s when I started to get interested in the utility side of things.
After a few years I moved to Network Plus as a defect coordinator. I enjoyed it and I built up some experience, then I moved to Trust as a project coordinator in October 2025.
I actually reached out to see what opportunities there were here because I live nearby and I thought it would be interesting to see what happens locally. But of course, once you’re here, you realise we work on contracts literally everywhere!
What does a typical day look like for you?
Every single day’s different because there’s always something new coming at you. But I’ll normally start by checking whether our permits have been granted for the jobs the teams are heading out to that day, or that week. After that, I’m usually scheduling jobs, which means looking at the job packs the engineers have sent through, and seeing what roadworks are going to be put in place. Then I’ll decide who’s going where.
I also start and stop permits, and deal with things like defects, cost recovery, FPNs, mod requests and refusals. And, of course, I speak to the teams all day, every day, even when they’re on site.
“I think people would probably be surprised by how much actually goes on behind the scenes with things like roadworks.”
What might people find surprising about your job?
I think people would probably be surprised by how much actually goes on behind the scenes with things like roadworks. Because everyone does it, don’t they? You drive along and you see the road closure signs and you think – oh for goodness sake, more roadworks! But there’s actually so much that has to happen before the team can even get out there.
You’ve got all the planning, permits, job packs, traffic management and scheduling, not to mention all the communication between the office engineers and the team out on site. So while it might look like a couple of workers have just turned up and started digging a hole, it actually takes a lot of work to get every project set up.
What do you love about your job and working at Trust?
I love being able to say I planned a whole week of work and it all went smoothly. It’s nice to think we’ve come together as a team and achieved that together – I really like that feeling.
Being part of a team is 100% what appealed to me about Trust. The top thing about being here is the way it feels like we’re all one big family. I’ve never felt so welcomed into a workforce before. Whatever you’ve got on your mind, even if it’s not work related, you can always go to someone and they’ll listen and understand you. Nothing’s ever too much trouble for people.
No two days are ever the same either, and I like that. Yes, it can get stressful sometimes, but your team will always have your back and help you out.
What would you say to someone thinking of joining the Trust team?
I’d say go for it. I think if you’re willing to learn and get stuck in, there are so many opportunities at Trust. And you don’t have to come in knowing all about the industry, because there are so many people who are willing to help you, teach you and answer your questions.
What’s been a real highlight in your career?
I think it’s more about the journey I’ve been on to get to where I am now. I started out in the life insurance industry, then I got into utilities, and then I came to Trust. So the fact that I’ve been able to keep progressing, learning new things and working my way into a role I really enjoy – that’s something I’m definitely proud of. But I’ve only been here a year, so hopefully there are going to be plenty more highlights to come!
What are your ambitions for the future?
I just want to keep learning and gaining more experience, because with utilities it’s never ending and I’m only just at the start. I think I’d also like to get more hands-on, visiting sites and seeing what goes into the work physically. That way I can get a better understanding of the impact I’m making through my work in the office. I think it would be a really good opportunity.
When you’re not at work, how do you like to spend your time?
I’ve been around horses since I was six and I got my own when I was 15. I’m 25 now and I’d say 90% of my free time is spent at the yard doing lovely, smelly jobs and caring for him. I’m up there before work, and again after. And the rest of the time I’m taking my two dogs out – I’ve got a whippet and a Jack Russell – or enjoying a beer at the weekend.
If you’ve been inspired by Chelsea’s story, find out how you can join us here.
